Shipping policy
Order Processing
Orders are processed after payment is confirmed. Processing time refers to the time it takes us to prepare, pack, and hand your order to the carrier. Processing times may vary during high volume periods, promotions, or holidays.
Shipping Rates and Delivery Estimates
Shipping rates and available service options are displayed at checkout. Delivery estimates provided at checkout are carrier estimates and are not guaranteed. Delivery times may be affected by weather, carrier delays, or other factors outside our control.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information, when available.
Address Accuracy
Please review your shipping address carefully before placing your order. We are not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout. If an order is returned to us due to an address issue, we can reship it once received. Additional shipping charges will apply.
Lost, Stolen, or Delayed Packages
Once an order is transferred to the carrier, delivery timing and handling are the responsibility of the carrier. If tracking shows a package as delivered but it was not received, the customer should contact the carrier directly. We are not responsible for lost or stolen packages once marked delivered.
Damaged Shipments
If your order arrives damaged, you must contact us within 48 hours of delivery and follow the instructions outlined in our Refund and Damage Policy.